returns + exchanges
US orders: Items can be exchanged or deemed as store credit within 14 days of delivery date if they are in new, unworn condition and with all original tags and hygienic liners attached. For sanitary reasons please keep underwear on when trying on swimwear. Items on sale or sold during a promotional period are final sale and can not be exchanged.Customer is responsible for the Return + Re-shipping costs. To initiate an exchange please email hello@solomioswim.com with your order number to request a return authorization. The customer service team will then provide you with a return address.Once we receive your exchange in new/unused condition, we will send a store credit for the product cost (less shipping).
International Orders: We do not currently accept returns or exchanges on international orders.
Frequently asked questions about returns, refunds, and exchanges.
HOW DO I EXCHANGE?
Visit our exchange center
Enter your order number and email address to start.
Follow the instructions and select the items you want to return.
Once your request is approved, you will get a confirmation email with shipping guidelines.
WHAT ITEMS ARE EXCHANGEABLE?
Within 14 days from the date of purchase.
In unused and resellable condition.
In the original packaging with all the tags intact.
WHAT ITEMS ARE NON-REFUNDABLE?
The following items cannot be returned:
Gift cards Discounted items (if applicable)
damaged/used items
CAN I SEND MY RETURNED ITEMS BACK TO THE SAME ADDRESS THAT WAS USED TO SHIPPED TO ME WITHOUT APPROVAL?
For an efficient and effective return and exchange process, it is mandatory to seek approval through our return portal prior to sending back any items. To ensure your return is properly handled and processed, please adhere strictly to our instructions for returns and exchanges.
Any orders sent back to us without prior approval via our return portal will be returned to the sender at their expense. Please understand that Solo Mìo Swim cannot be held accountable for packages that are lost or stolen due to non-compliance with our returns procedure.
We appreciate your cooperation and understanding in this matter to ensure a smooth and hassle-free returns and exchanges process.
THE ITEM I RECEIVED IS DAMAGED
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
Refund to store credit (if applicable)
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
HOW SOON WILL I GET MY EXCHANGE?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your exchange request. If approved, the exchange request will be processed within 5 - 7 working days after approval.
IF I RETURN AN ORDER THAT HAD A DISCOUNT CODE APPLIED, WILL THE DISCOUNT CODE BE AVAILABLE AGAIN FOR A NEW PURCHASE?
Our discount codes are for one time use and are unable to be reloaded if you return your order.
WHAT IS YOUR RETURN POLICY FOR SALE ITEMS + ORDERS PLACED WITH A DISCOUNT CODE?
Any item purchased on sale or at a marked down price is final sale and ineligible for any form of return or exchange. If a discount code was applied to a full retail priced item, the item is not final sale unless if the discount code is advertised as final sale. We do not offer any exceptions for this policy.
ARE THERE ANY STEPS TO TAKE BEFORE RETURNING MY ORDER?
We recommend to always receive a receipt with a tracking number when dropping off your return. We do not recommend placing your return in a dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.
WHAT IS YOUR INTERNATIONAL RETURN POLICY?
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for store credit. All return requests must be made within 14 days after the date of delivery. The refund will be processed within 14 business days from the date of the returned package. We can only process a store credit in the form of a gift card and we do not refund any shipping fees. We do not provide return labels nor cover any cost incurred when shipping back your return.
Items that are purchased on sale are final sale. They cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.
DO I NEED TO RETURN ALL OF THE PRODUCT PACKING?
Yes!
If your return item does not contain all of the original packaging it was sent with, the item will be subject to a 15% restocking fee which we will deduct from your refund or exchange. This includes any accessory branded packaging, tags removed or missing, or cases missing.
WHAT HAPPENS IF MY RETURN WAS REJECTED?
Once received, we will inspect that the product(s) is not damaged or worn. If unworn and undamaged, we will credit your purchase upon inspection. If we determine the product(s) is damaged or worn, we will return the original product(s) once the customer has paid for the shipping/processing fee from Solo Mio Swim in a timely manner.
WHY WAS I CHARGED A REPACKAGING FEE?
If you are returning an item for store credit or an exchange, please ensure it is sent back in its original packaging (e.g., vinyl pouch or recyclable bag). If the item is not returned in its original packaging, a 10% repackaging fee will be deducted from the total store credit issued.
WHAT IS YOUR RETURN REPACKAGING FEE?
The returns processing fee covers in part the cost of the repackaging the items that were sent back not in their original form. Which is a 10% fee based off the price of the item.
MY QUESTION IS NOT ADDRESSED...
If you have any queries regarding return or refund, reach out to us at Hello@Solomioswim.com